Refund policy

ALL TCG PRODUCTS AND BLIND BOXES ARE FINAL SALE. Due to the nature of these items, no returns or exchanges will be allowed.

Sale items and gift cards are also not eligible for returns or exchanges.

By making any purchase, you accept that you’ve read and agree to our Terms of Service and may not dispute the transaction with the institution (bank, credit card, debit card, etc.) through which you made the purchase.

 

Exceptions:
Non-TCG products that are in the same condition your received them in (eg. unopened, unused, tags still attached) may be eligible for a return or exchange within 14 days of purchase with proof of purchase. This will be determined on a case by case basis and a return is not guaranteed.

To inquire about an online return, contact us at info@thetrainercourt.com, with a picture of the item(s) you wish to return. If your return is accepted (not a guarantee), we’ll send you additional instructions. 

Returns are subject to a 10% processing and restocking fee, unless refunded as store credit. Original shipping costs are not refunded and customer is responsible for return shipping.

Items sent back to us without contacting us first will not be accepted.

 

Damages, Missing Items, or Other Issues:
Please inspect your order upon receiving it and contact us at info@thepokecourt.com within 24 hours if there are any issues such as damage, missing items, or other issues with the order. Please also include photos of your order packing list, order contents, and the packaging your order arrived in.

Inquiries made after 24 hours of receiving the order will not be eligible for refunds or replacements. Please note, some products do come with manufacturer defects such as minor cuts in shrink wrap, loose glue on cardboard boxes, etc.

Lost Mail

We encourage customers to pay for the shipment level that best fits their needs. All shipments are insured for up to $200. If a shipment is lost or stolen, we cannot guarantee a refund from the shipping carrier.

Trainer Court Network Items

For Trainer Court Network items, please refer to the product details page for brand-specific refund and exchange policies.